Terms & Conditions
By using the website, services, forms, or ordering channels of Ahar Ltd, users are expected to provide accurate information and use the platform lawfully and responsibly. Product availability, pricing, meal options, delivery timing, service areas, and promotional offers may change based on operational realities, hygiene requirements, food safety controls, and business decisions.
Reasonable efforts are made to present clear information about products, subscriptions, support routes, and service conditions. Customers are responsible for reviewing order details, confirming delivery information, and using the service in a way that does not misuse the platform or interfere with normal operations.
These terms work together with the company's privacy, subscription, refund, and support information so customers can understand the basic rules that apply when using the service.
Service Eligibility and Delivery Area Limits
Service eligibility may depend on delivery zones, kitchen coverage, order type, service hours, meal availability, or other operational limits. Orders placed outside approved areas, outside active service windows, or outside supported service conditions may not be accepted, may be rescheduled, or may be subject to change.
Order Acceptance and Availability
Submission of an order, request, or subscription selection does not necessarily mean that the order has been fully accepted. Acceptance may remain subject to confirmation of availability, service coverage, kitchen capacity, payment status, operational feasibility, and other relevant conditions. Meals, ingredients, menu items, and plan availability may change where reasonably necessary.
Pricing and Payment Rules
Prices are displayed on the platform and charges apply as shown at the time of ordering. Accepted payment methods are listed during checkout. Pricing may vary due to menu changes, delivery conditions, taxes, service charges, or promotional adjustments. Payment must be completed for an order or subscription to be confirmed.
Offers, Discounts, and Promotions
Promotional offers, discount codes, referral benefits, trial packages, or limited-time campaigns may be subject to specific terms. These may include validity periods, eligibility criteria, minimum order values, one-time use limits, plan-specific restrictions, and the company's right to modify, suspend, or withdraw an offer where reasonably necessary.
Product Information and Service Presentation
Reasonable efforts are made to present meals, plans, pricing, and service information accurately. However, images, descriptions, illustrations, and promotional materials may sometimes be indicative rather than exact. Final product presentation, portion appearance, packaging, or menu composition may vary depending on kitchen operations, availability, and service conditions.
User Account Rules
Where account registration, login, or customer profiles are enabled, users should provide accurate and current information and keep their login details secure. Permitted use, account suspension, restricted conduct, and customer responsibility for activity carried out through their account apply where relevant.
Responsible Use and Platform Security
Users should not misuse the website, forms, ordering channels, or related services. This includes attempting unauthorized access, interfering with normal platform operation, submitting false information, misusing promotions, disrupting services, or using the platform in a way that creates operational, security, or legal risk. Reasonable action may be taken where misuse is identified.
Operational Delays, Service Interruptions, and Changes
Service delays, temporary outages, kitchen-capacity issues, delivery disruptions, technical problems, force majeure events, or changes required for hygiene, food safety, operational continuity, or service improvement may affect the availability or timing of services. The company may modify service availability, features, timing, or delivery arrangements where reasonably necessary.
Intellectual Property and Website Content
Unless otherwise stated, the website's branding, text, images, layout, graphics, and other content are treated as protected business materials. Users should not copy, reproduce, distribute, scrape, or misuse website content beyond normal personal and lawful use without appropriate permission.
Governing Law and Escalation Process
These terms are governed by the laws of Bangladesh. For complaints, disputes, or unresolved customer concerns, customers should first contact the official support channels before formal legal action is considered. Contact and support routes are clearly published so customers know how to raise issues fairly and efficiently.
Updates to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in operations, service design, pricing structure, legal obligations, security requirements, or business processes. The latest published version on the website should be treated as the current version, and the update date will be shown clearly.
Contact
For questions about these terms, please contact: