Privacy Policy

1. Who We Are

Ahar Ltd is a food service business offering meal-related services, including food ordering, subscriptions, delivery coordination, support handling, and related customer interactions.

For privacy-related questions or requests, users may contact Ahar Ltd through:

• Email: official.aharbd@gmail.com
• Phone: +8801314113462
• Address: Plot No. 02, Road No. 02, Rupnagar Industrial Zone, Mirpur, Dhaka-1216

2. Information We May Collect

Depending on how a person uses Ahar Ltd's services, the company may collect personal information such as:

• Full name
• Phone number
• Email address
• Delivery address
• Account or profile details
• Order history
• Subscription details
• Payment-related references
• Customer support messages
• Complaint or feedback records
• Communication history
• Device, browser, or app usage information
• Cookie or analytics-related information where applicable
• Dietary, delivery, or service-related information voluntarily provided by the customer

Ahar Ltd should only collect information that is reasonably necessary for legitimate business, operational, service, security, or legal purposes.

3. How Information Is Used

Ahar Ltd may use personal information for purposes such as:

• Creating and managing customer accounts
• Processing orders and subscriptions
• Arranging and completing deliveries
• Confirming meal plans, delivery windows, or service preferences
• Responding to support requests, feedback, or complaints
• Improving website, app, and service experience
• Maintaining operational and financial records
• Administering payments and related service activity
• Preventing fraud, misuse, or unauthorized activity
• Protecting the safety, security, and reliability of services
• Meeting legal, regulatory, or recordkeeping obligations
• Communicating important service updates, policy changes, or operational notices

Where food quality, hygiene handling, delivery coordination, or customer care requires the use of relevant customer information, Ahar Ltd may use that information in a proportionate and controlled way.

4. Legal Basis for Using Personal Information

Where applicable, Ahar Ltd may rely on one or more of the following bases for using personal information:

• Performance of a contract or service request
• Legitimate business and operational interests
• Compliance with legal or regulatory obligations
• Customer consent, where consent is the appropriate basis
• Protection of important safety, security, or fraud-prevention interests where relevant

5. Sharing of Information

Ahar Ltd may share personal information with third parties only where reasonably necessary for service delivery, operations, compliance, or security. This may include:

• Payment service providers
• Technology vendors or hosting providers
• Delivery personnel or delivery coordination partners
• Customer support tools or communication platforms
• Analytics or service-performance providers
• Legal, regulatory, or professional advisers where required
• Other processors or partners supporting the company's services

Where information is shared, Ahar Ltd should aim to share only what is reasonably required for the relevant purpose.

6. Data Retention

Ahar Ltd may keep different categories of personal information for different periods depending on:

• Order and subscription history
• Support or complaint handling needs
• Legal or financial recordkeeping requirements
• Dispute resolution
• Fraud prevention
• Security monitoring
• Operational continuity

The company should retain information only for as long as reasonably necessary for the relevant purpose, legal obligation, or business need, and should review retention practices periodically.

7. User Rights and Requests

Where applicable, users may contact Ahar Ltd to request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of information where appropriate
• Restriction of certain processing
• Objection to certain uses of information
• Transfer of information where applicable and operationally feasible
• Help with privacy concerns or complaints

Ahar Ltd should review requests in line with its actual legal obligations, operational capability, and any reasonable verification steps needed to protect customer information.

8. Cookies, Analytics, and Tracking Tools

If the Ahar Ltd website or app uses cookies, analytics tools, or similar tracking technologies, the company should explain:

• What tools are used
• Why they are used
• Whether they are essential or optional
• What choices users have
• How users can manage cookie settings where applicable

These tools may be used for purposes such as website functionality, performance monitoring, service analysis, user-experience improvement, fraud prevention, and business insight. Where non-essential cookies or similar technologies are used, Ahar Ltd should ensure the live website handles notice and consent appropriately.

9. Data Security and Responsible Handling

Ahar Ltd takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. These steps may include appropriate technical, administrative, and operational safeguards suited to the size and nature of the business.

While no website, platform, or digital service can guarantee absolute security, Ahar Ltd aims to handle information with care and to maintain security-conscious processes across its website, app, support, and operational systems.

10. Third-Party Links and Services

The website or app may contain links to third-party platforms, payment tools, maps, social media services, or partner services. Where users interact with third-party services, their information may also be governed by the privacy practices of those third parties. Ahar Ltd should encourage users to review relevant third-party privacy notices where appropriate.

11. Children's Privacy

Ahar Ltd's services are not intended for children. The company does not knowingly collect personal information from children except where lawfully and operationally appropriate.

12. Policy Updates

Ahar Ltd may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, operational processes, security practices, or service design. The latest published version on the website should be treated as the current version, and the effective date should be shown clearly.

13. Contact for Privacy Questions

For privacy-related questions, requests, or concerns, users may contact Ahar Ltd through the official contact details published on the website.

• Email: official.aharbd@gmail.com
• Phone: +8801314113462
• Address: Plot No. 02, Road No. 02, Rupnagar Industrial Zone, Mirpur, Dhaka-1216