Refund / Cancellation Policy
Ahar communicates refund, cancellation, and order-change rules in a clear and practical way so customers know what to expect before they place an order or subscribe to a plan. Because food preparation is time-sensitive and hygiene-sensitive, the availability of refunds or cancellations may depend on the order stage, preparation status, delivery status, payment condition, and the nature of the customer request.
Customers should request any change or cancellation as early as possible. Whether the request was made before processing, after kitchen preparation began, after dispatch, or after delivery was attempted may affect whether a refund, replacement, credit, or decline decision is reasonable.
Where refunds are approved, the expected refund method and any normal processing timeline will be explained clearly. This page remains aligned with the actual subscription model, order flow, billing structure, and support process so customers receive consistent and practical information.
Order Changes
Order changes are allowed when requested before the relevant operational cut-off point. This may include changes to delivery information, meal selection, quantity, subscription preference, or timing. Once kitchen preparation, dispatch, or delivery processing has reached a certain stage, some changes may no longer be possible.
Cancellation Timing
Cancellation requests are handled at different stages of the order lifecycle. Requests made before order confirmation, before kitchen preparation, or before dispatch may be treated differently from requests made after preparation has started or after the order has already been dispatched. This helps set fair expectations for both the customer and the service team.
Subscription Refundability
Subscription charges may be refundable in full, refundable in part, convertible into service credit, or treated as non-refundable once certain stages of activation, preparation, scheduling, or delivery commitment have begun. If different rules apply to different subscription types, billing cycles, trial offers, or promotional plans, those differences will be explained clearly.
Failed Deliveries and Customer Unavailability
Where a delivery fails due to an unreachable customer, incorrect delivery details, or customer unavailability, the delivery may be treated as attempted. Whether redelivery is available, whether a refund remains possible, and whether any charges still apply will depend on the circumstances and the stage reached in the service process.
Credits, Replacements, or Wallet Adjustments
Where appropriate, the company may offer service credits, replacement meals, rescheduled delivery, wallet adjustments, or other practical remedies instead of a direct cash refund. If these alternatives are used, customers will be informed of the resolution offered and when it applies.
Refund Method and Processing Time
Where a refund is approved, it will normally be returned through the original payment method, service credit, or another approved route. Processing time may vary depending on payment method, internal approval, banking timelines, or technical factors.
Exceptional Cases and Internal Review
Exceptional refund or cancellation requests that fall outside the normal standard rules may be subject to internal review by customer support, operations, finance, or designated management personnel, depending on the nature of the request. Customers should be aware that exceptional cases may require review before a final decision is made.
Fairness, Food Safety, and Service Practicality
Because meal preparation and delivery involve hygiene, food safety, timing, and operational coordination, refund and cancellation decisions may sometimes require a practical balance between customer fairness and service realities. Decisions are made with consideration for order stage, preparation status, delivery attempt, and the nature of the issue reported.
Contact Us
For refund or cancellation requests, please contact our support team: